Brian Keenan, for 30 years the ‘face’ of the Empress Hotel, has died.
Mr Keenan lost his life to prostate cancer. Few knew of his illness, except his immediate family and closest friends.
Michael Lees, a member of the Arts Council, was one such close friend.
He said: ‘We were life-long friends, knowing each other for more than 50 years.
‘Our friendship was born out of shared interests in theatre and travel.
‘Not long after we had left school we went on the first of what was to be many holidays together and it was while we were away that our friendship grew.
‘Since then we visited many parts of the world together and he was ever the ideal travelling companion, always ready with his sharp observations and sense of humour, even on the odd occasion when our travel plans would go awry.
‘We also loved the theatre and I recall how Brian first got a taste for the stage when he was about 15 and used the work the spotlights at the then Palace and Derby Castle theatres and also the Gaiety Theatre.
‘He loved the whole atmosphere and met many international stars who came to the island to perform. But he also loved going to theatre, and we made many trips to London and elsewhere, to see not only tried and tested shows but also new works as well.
‘His love of the stage, though, extended beyond that. Brian had a good tenor voice and for a while he was involved in local operatics, but as his career took hold he had to contend with being in the audience rather in front of it.
‘Brian’s career in the food and beverage industry dates from when he was about 15, when he was an apprentice at Crellin’s Bakery, following which he worked in many hotels in the island including the Peveril, the Metropole, the Grand Island, the Palace and latterly the Empress Hotel where he rose to become general manager, working alongside Maureen McGowan for many years. And during his time at the Empress he worked for three owners: John Morley, John Turner and the current owner Kim Yip.
‘The Empress was effectively Brian’s second home and he made every guest feel that they were “at home” too. Weddings were always a big part of Brian’s work and his aim was to make sure the bride had a wonderfully memorable day. In his words he wanted everything to be “correct”. He made every bride feel special and only a very few weeks ago he told me he’d overseen more than 1,000 wedding functions at the Empress.
‘I would say that one of Brian’s legacies is that during his time at the Empress he was heavily involved in training the staff to a very high standard.
‘He made them feel welcome and valued, embracing all their different nationalities, and knew every member of staff by name, no matter how difficult the pronunciation.
‘Such were his mentoring skills that many staff have gone on to forge successful careers in the industry around the world, including some now working at the Ritz Hotel in London.
‘He was also very supportive of the island’s amateur drama scene, and made sure visiting performers and crew were made welcome at the Empress on occasions such as Island of Culture 2014 and when the island hosted the British All-Winners festival of plays, and would provide them with a “green room”.
‘Away from the hotel Brian enjoyed a full and active life. For 25 years he was treasurer of Arthritis Research and until his death was a committee member of Manx Radio’s Dreamcatcher appeal. He had a wide and varied circle of friends and on June 30 this year, despite failing health, celebrated his 70th birthday with 100 friends at, of course, the Empress.
‘I’ve said Brian had a love of the stage and I think it’s fair to say that these past 30 years Brian’s “stage” has been the Empress, and his audience the many guests and members of staff fortunate to have known and worked with him.
‘In the island’s hospitality industry Brian will be a hard act to follow. And as a dear friend to me, Brian was always there. And what, for me, will always be there even though he’s passed away will be the fond memories of the times we shared together these past 50 years.’
Mr Keenan leaves two brothers and three sisters.
A funeral Mass for Mr Keenan will be held on Thursday, August 18, at 10.30am at St Mary’s Church, Hill Street, Douglas.