It’s now six months since the ill-fated Madeira flight fiasco.
But some passengers are yet to find out whether they will be entitled to compensation under EU regulations for the delay they faced at Ronaldsway.
Albert Mills and Sandra Woods, of Douglas, were two of the holiday-makers that spent five hours stuck on the ground at the airport in October.
Twenty-five passengers volunteered to give up their seats and some bags were off-loaded before the plane eventually took off.
They have had their money returned.
But it’s a different story for Mr Mills and Miss Woods, who decided to stay on board the flight.
On their return they reported their complaint through their travel agent Thompson Travel – one of the travel agents that sold the holiday – but say they have heard nothing more since December.
‘We’re completely disappointed that nothing seems to happen,’ Albert said.
The last Albert and Sandra heard was in a letter from David Thompson of the Port Erin company dated December 19.
It outlined that SATA had concluded the delay was due to ‘extraordinary circumstances’, namely a change in the wind direction.
The charter flight for Atlantic Holidays was then too heavy as it had to take-off from a shorter runway.
But Mr Thompson said Isle of Man Met Office had informed them: ‘The wind change was expected, due to the passage of a frontal trough, and was clearly indicated for around the middle part of that afternoon in the TAFs (airfield forecasts) issued.’
Accordingly, Mr Thompson advised that they were ‘in the process of contacting the Portuguese regulator, National Institute of Civil Aviation, to ask for them to examine the complaint and issue advice on the implementation of the EU regulation 261/2004 relating to delay compensation’.
Speaking to the Examiner Mr Thompson, said: ‘We have been trying our very best to try and make some headway.
‘If we were in the UK the Civil Aviation Authority would deal with it for you.
‘We have to go to the Portuguese authority but they are not interested. We have been trying over the last couple of months to speak to them and we have emailed things and drawn a blank.’
He added: ‘We will be getting in touch with people again in the near future. We have given them enough time to respond.’
The holiday – booked by Sandra as a surprise for Albert – was ruined by the flight fiasco.
Mr Mills said they wouldn’t be in a rush to book a similar direct flight holiday from the island again: ‘It just puts you off completely.’
And in fact this year, they are planning to avoid flying altogether, by taking a car to the Norfolk broads.
Fuel couldn’t be unloaded from the aircraft because there was not the capacity to store it, leading to calls for volunteers to disembark.
The plane took off at around 9pm but flew to Lisbon where passengers had been told a crew change would take them on to Madeira.
On arrival they were told they would be staying in a hotel overnight and be put on a flight to Madeira the next day.
SATA has said it complied with obligations placed on airlines under the EU regulation, including updated information about the delay, drinks while waiting on board, and hotel and transport on arrival in Lisbon.