Rob Kinrade and Dave Bell, partners in investigation agency, Expol, were finalists in the Customer Service Award at last year’s Isle of Man Newspapers’ Awards for Excellence. JULIE BLACKBURN has been to see them
When two senior detectives retire what do they do with all the investigative skills they have acquired during their time on the force?
Dave Bell and Rob Kinrade started an investigation agency, Expol. Nothing unusual there – after all, we see ex-detectives doing that all the time on the television.
Only this is real life, not TV drama, and Dave and Rob don’t spend their time plaguing current police enquiries with their theories about who the murderer is. In real life, certainly here in the Isle of Man, their skills are put to much better use in the business sector.
Dave Bell explained: ‘Our services are designed for corporate risk. We offer three main areas of expertise: investigation, employment screening and training.’
Employment screening is about looking into the background of prospective employees.
As they point out, a candidate may impress at an hour-long interview but there may be things that are not disclosed that an employer would not be comfortable with.
Rob said: ‘We tend to find that the biggest discrepancies revolve around qualifications, especially university qualifications which is where people tend to gild the lily a bit. They might say they’ve got a degree in physics and they might have done a foundation course, but when you really drill down they’ve not completed the course.’
And it’s not so much the lack of qualifications that this reveals as the lack of integrity, as Rob points out: ‘If someone lies to get a job then do you really want them in your organisation?’
Social media is another obvious place where less attractive traits may be revealed. Quite apart from the obvious things like racism and bullying, Dave and Rob have seen abusive comments made about a candidate’s prospective employers, and even people claiming that they have got the job and are doing it when they are still only applicants.
Rob added: ‘I don’t do Facebook – neither of us do which should tell you something!’
Expol’s corporate training service includes their flagship two-day internet investigation course and courses on anti-money laundering.
Their investigation work tends to be less about the obvious, like finding people who have gone missing, and more about things like corporate or insurance fraud and limiting the associated risks.
David said: ‘It’s a fact of life that some businesses experience internal difficulties from time to time.
‘A lot can be at stake and situations can be fast moving. Between us at Expol we have a wealth of investigative experience in dealing confidentially with difficult situations.
‘We regularly work with defence teams in criminal cases and legal teams in complex civil matters.
‘Insurance fraud can range from feigned injuries or disability to arranged car collisions.’
Rob said: ‘Working with the industry and specific insurers we can use surveillance and other procedures to prove or disprove a reported situation.’
A big percentage of their investigation work is producing due diligence reports, checking the integrity of a new client, whether it be an individual or a company, checking that prospective investment isn’t laundered money, and so on.
In order to do this, Rob and Dave have built up a network of trustworthy contacts around the world.
Rob said: ‘It’s a major part of our business: this calendar year we’ve had work going on in Canada, South Africa, Australia, the Middle East regularly, Russia, the UK all the time – we’ve even had work done in Iraq.
‘The due diligence side of things is not just a scrape of the internet, it’s actually someone on the ground in whatever country we’re talking about, complementing those internet enquiries by doing a few of what we call field enquiries.
‘We’ve built that network of contacts up over the 10 years we have been in business: there’s a lot of ex cops, like ourselves, whilst some come from the legal profession.’
Dave and Rob’s Awards
experience:
‘We decided to enter the Awards because we just thought the time was right. We’d been going for 10 years and we’d learned a lot, we’d learned by our mistakes, and the company was doing well.
‘It was a good gauge of what our clients thought of us because we sent out a number of requests to clients for evidence of our work to support our entry and we were overwhelmed by the praise we received.
‘On the night, we decided to take a table at the Sefton for a meal before the presentations, to take our clients out and thank them for their support.
‘The whole night was great for networking and getting ourselves known.
‘There are a lot of movers and shakers there from various sectors, including people who probably weren’t aware of us, so it was a bit of a shop window and a place to be seen.
‘You can gauge it by the number of people mentioning it to you afterwards - the feedback was just amazing.
‘And what was also amazing was the night itself – you don’t see too many nights like that on the Isle of Man so to be a part of that glitzy night was really, really nice.
‘It was a great night out and it was well worth it.’
What impressed the
judges:
‘The continuing growth of Expol is a result of the excellent service they provide. The company has transformed from a simple investigation agency into a leading advisor of corporate institutions, the egaming industry, financial institutions and private clients.
‘One customer wrote: “No matter what the challenge, without fail you have accomplished the assignment within the agreed schedule and to a high standard.”’
l For more details on how to enter this year’s Isle of Man Newspapers’ Awards for Excellence, call 695695 or visit www.iomtoday.co.im for more details and entry forms to download.
Entries close on Monday, September 26.